Why Gen Z is Struggling with Communication

In an era defined by instant messaging and digital connection, it may come as a surprise that many Gen Z workers are entering the job market with noticeable communication gaps. Despite being the most tech-savvy generation to date, a growing number of employers report that young professionals are struggling with core communication skills, both written and verbal that are essential for workplace success.

The root of the issue is complex. Gen Z, born between 1997 and 2012, has grown up immersed in technology. Texting, social media, and short-form video content have shaped how they interact with the world. These platforms emphasize brevity, visual cues, and asynchronous responses conditions that don't easily translate to the needs of a professional environment where clarity, formality, and real-time communication are critical.

As a result, many Gen Z employees are less comfortable with activities like making phone calls, participating in live meetings, or giving formal presentations. Employers have observed hesitancy in face-to-face conversations, lack of confidence in written communication, and discomfort when it comes to giving or receiving feedback. These challenges can create misunderstandings, reduce collaboration, and slow career advancement.

However, this is not simply a Gen Z issue. It’s the result of broader shifts in how we educate, communicate, and work. The rise of remote learning, accelerated by the COVID-19 pandemic, limited opportunities for students to practice live interaction during crucial developmental years. At the same time, many workplaces have grown increasingly dependent on email and chat platforms, which can unintentionally reinforce passive or impersonal communication habits.

Rather than criticize this new generation, many organizations are responding with support. Training programs focused on soft skills such as public speaking, email etiquette, and constructive dialogue that are becoming more common. Mentorship programs are also helping Gen Z employees build confidence and learn by example. Companies are starting to realize that these workers don’t lack talent, they simply need guidance and opportunities to practice.

On the other hand, Gen Z workers themselves can take initiative. Seeking feedback, volunteering to lead discussions, and participating in professional development can all help build stronger communication habits. Just like learning a new software tool or workflow system, interpersonal skills require time, effort, and repetition to improve.

Communication remains one of the most vital skills in any workplace. For Gen Z, bridging the gap between digital fluency and professional interaction is more than just a career booster, it’s a long-term investment in their ability to connect, collaborate, and lead. With the right mindset and support systems, they’re more than capable of meeting that challenge.

 Chris Coltran is the author of multiple books including Selling to your Grandmother and the Grandmother Philosophy — the philosophy of “treating people like you would treat your own grandmother.” He has conducted workshops and seminars for over 20,000 participants. Chris’ latest book, Exspeaktations – What you Say is what you Get and the accompanying 21-step  I AM Intention Tracker focuses on mindset and the power that your words and thoughts have over your outcomes. Thoughts become your words, words produce your actions and actions determine your future.  The I AM Intention Tracker is already being used in coaching and training sessions for professionals. Learn more about Chris by visiting www.c2unlimited.com