Generation Zoom: Rebuilding Real-World Communication Skills

Walk into any workplace today and you're likely to find a generational mix—seasoned professionals who value a firm handshake and eye contact, working alongside Generation Z employees who grew up communicating with thumbs, emojis, and screens.

This digital fluency is powerful. Gen Z knows how to navigate platforms, create content, and move fast in the virtual world. But what’s often missing—and increasingly noticeable—is comfort and confidence in real-world, face-to-face communication.

When Screens Replace Soft Skills

We’re seeing a shift. Job candidates who prefer Zoom interviews because in-person meetings feel “too intense.” New hires who struggle to hold eye contact in conversations. Sales reps who would rather send a text than engage in a dialogue that requires listening, responding, and reading body language.

It’s not that Generation Z lacks intelligence or potential—it’s that many haven’t had the same opportunities to build interpersonal communication skills the way previous generations did. When much of your formative communication happens behind a screen, the muscle of in-person connection weakens.

And it’s not just a Gen Z issue. As digital communication becomes more dominant, people of all ages risk losing the ability to build rapport, read a room, and communicate with clarity and confidence.

The C2 Solution: Real Communication for the Real World

At C2 Coaching & Training, we don’t just teach people how to speak—we help them connect.

Our training helps participants:

• Build rapport in any setting—in person, over the phone, or virtually.

• Communicate with clarity, confidence, and empathy.

• Understand and respond to customer needs through better listening and smarter questions.

• Adapt to different personalities and communication preferences using proven frameworks like DISC.

  
  

We meet people where they are—but we don’t let them stay there. Our mission is to elevate communication, no matter your age, background, or industry.

Why It Matters Now

In a world where AI and automation are rapidly advancing, human connection is your competitive advantage. The companies that will thrive are the ones that can combine technical skills with personal connection—eye contact, empathy, and the ability to hold a conversation that builds trust.

Let C2 help your team build those skills—and make sure the next generation is just as confident in the room as they are on a screen.

Chris Coltran is the author of multiple books including Selling to your Grandmother and the Grandmother Philosophy — the philosophy of “treating people like you would treat your own grandmother.” He has conducted workshops and seminars for over 20,000 participants. Chris’ latest book, Exspeaktations – What you Say is what you Get and the accompanying 21-step I AM Intention Tracker focuses on mindset and the power that your words and thoughts have over your outcomes. Thoughts become your words, words produce your actions and actions determine your future.  The I AM Intention Tracker is already being used in coaching and training sessions for professionals. Learn more about Chris by visiting www.c2unlimited.com